Terms of sale and license

Last updated October 20, 2026

These terms are between you and Cool Mountain, LLC (1600 Hancock Rd., Georgetown, IN 47122, an Indiana limited liability company), who make Go2Cue. By buying, renting or using Go2Cue you agree to them. Nothing here takes away rights you have by law where you live.

1. Who sells it

Our order process is run by our online reseller Paddle.com, who are the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to the payment. These terms apply to the software and the license.

Go2Cue is software only. We don't sell, ship or provide hardware: a station box is a third-party touchscreen you buy yourself, from its maker or a store, and set up with Go2Cue.

2. What a license is

• Go2Cue is one app, sold as three parts: Go2Cue Cues, Go2Cue Notes and Go2Cue Coms. Each part is Free, Lite or Pro. Go2Cue Lite and Go2Cue Pro are all three parts at that level.
• A license covers one or more parts, each at a level, and lets you run the Go2Cue stage manager's hub with the desks, stations, Asst Stage Managers, Notes desks and features of those levels. Crew stations (Windows and Mac computers, iPhones, iPads and station boxes), Notes desks and headsets are free to run and need no license of their own.
• A license key runs on two computers at a time: the hub and a spare. You can move it from one computer to another on your account page or in the app. Only one of the two runs as a live hub at a time: if both are on the same network, the one started second pauses.
• To own: there is no subscription. You may use the versions released during your year of updates for as long as you like. After that year, those versions keep working; newer versions need a year of updates, which you can buy at any time, from any version, and which starts the day you buy.
• Adding later: you can add a part, or move a part up a level, at any time, for the difference in price.
• To rent: you may use Go2Cue between the rental's start and end dates, plus one grace day. After that the hub moves to the Free level of each part, at its next launch or after an hour with nothing on standby, never in the middle of a cue sequence.
• Education: a part or bundle bought with an education discount is a license for one year, for teaching, learning and school productions at the school named in the request, not for hire or commercial work. To carry on, confirm again for a new discount. A rental bought with an education discount is an ordinary rental.
• The Free level of each part and the 30-minute demo need no license. Cues Free follows one desk without triggering it, calls one station, and has no crew cue lists. With no paid part, Go2Cue runs one stage manager's hub per network: while another Go2Cue hub is running on the same network, a free hub pauses until it is gone. A hub with any paid part runs alongside other Go2Cue hubs.

3. What you may not do

• Share a license key beyond its two computers, or resell or sublicense it without our written agreement.
• Work around the license checks, or change the clock to stretch a rental.
• Reverse-engineer the software, except where the law allows it.

We may revoke a license that was refunded, charged back, or obtained or used against these terms. A revoked license moves the hub to the Free level of each part.

A license that was refunded or charged back is remembered against the computers it was activated on and the email it was bought with, and no other license activates on them. If that catches you by mistake, write to support@go2cue.com and we'll sort it out.

4. Checks

When it has internet, the stage manager's hub asks our license service at launch and twice a day whether its license is still good. This sends the license key, the computer's id and the app version (see the privacy policy). Without internet, Go2Cue keeps working on the license it has.

5. Refunds

See the refund policy: a full refund within 14 days of any purchase, for any reason.

A refunded license is revoked. The stage manager's hub moves to the Free level of each part at its next launch or after an hour with nothing on standby, never in the middle of a show. A refunded year of updates or upgrade puts the license back as it was, and rental credit from a refunded rental is removed.

6. Not a safety system

Go2Cue runs over your network, which can fail. It is a cueing aid, not a safety system. Keep another way to reach your crew (a headset, a god mic, a runner). Do not use Go2Cue as the only means of stopping a moving or hazardous effect, or anywhere a failure could hurt someone.

7. Warranty

Go2Cue is provided "as is". To the extent the law allows, we make no warranty that it will be free of faults or suit a particular show, and we disclaim implied warranties of merchantability and fitness for a particular purpose.

8. Liability

To the extent the law allows, Cool Mountain, LLC is not liable for indirect or consequential losses (such as a lost performance, lost ticket sales or lost data), and our total liability for any claim is limited to what you paid for the license in the twelve months before it.

9. The beta

Before Go2Cue goes on sale, we invite some theatres to use it free as beta testers (go2cue.com/beta). Applying means agreeing to this section. During the beta:

• Go2Cue is beta software: finished enough to use on real shows, and still being built. It is provided "as is", without warranty of any kind, express or implied, including any warranty that it will be free of errors or fit for a particular purpose.
• It may have bugs, and its features may change or be removed. Keep the backup you would keep for any equipment your show depends on (see section 6).
• To the extent the law allows, Cool Mountain, LLC is not liable for any loss or damage from using the beta, including to a rehearsal or performance.
• A beta license is free, for the dates in our email, and is not for resale or transfer. We may end the beta, or anyone's place in it, at any time.
• We may use your feedback and ideas to improve Go2Cue, with nothing owed for them. We quote you or name your theatre only if you say we may.
• As always, we never sell or give away your information, and we won't spam you. The privacy policy applies.

10. Changes

We may update these terms. The version in force when you bought applies to that purchase; a change that takes away something you paid for does not apply to it.

11. Law

These terms are governed by the laws of Indiana, USA, without regard to conflict-of-law rules. Consumers keep the protections of the law where they live.

12. Contact

support@go2cue.com · Cool Mountain, LLC, 1600 Hancock Rd., Georgetown, IN 47122